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Polaris Bank Supports Launch of NACCIMA Call Center to Drive Growth for Nigerian Exporters

By Anne Ejuka


Chris Ofikulu, Executive Director, Retail & Commercial Banking, Polaris Bank, presents office equipment for takeoff and smooth operation of NACCIMA Export Support Centre in Lagos recently.


Polaris Bank, Nigeria’s leading digital retail and commercial bank, has proudly facilitated the launch of the NACCIMA Export Support Call Center, a vital initiative designed to provide comprehensive support to Nigerian exporters, especially those operating in the non-oil sector and enhance their ability to access global markets. This partnership marks a significant step in the Bank’s commitment to strengthening Nigeria’s export ecosystem.

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‎Chris Ofikulu, Executive Director of Polaris Bank, in his address, emphasised the Bank’s commitment to empowering Nigerian businesses for global markets. He highlighted the importance of the NACCIMA Call Center as a key resource for exporters, offering valuable information, knowledge, expert guidance, and advisory services to navigate the complexities of international trade.
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‎"Today, we are marking a pivotal moment in our mission to empower Nigerian businesses for global markets," said Chris Ofikulu. "Through this collaboration, we are equipping exporters with the tools, infrastructure, and expertise needed to thrive in global markets."
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‎The NACCIMA Call Center, supported by Polaris Bank, will act as a key platform where exporters can access real-time information, technical assistance, and regulatory advisory services. This strategic initiative is in alignment with Polaris Bank’s vision to drive trade facilitation, improve market access, and support Nigeria’s economic growth.
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‎Polaris Bank’s contribution includes providing advanced infrastructure such as laptops, a fully equipped workstation, internet-enabled modems, and high-capacity printers to support the operations of the center. This donation is aimed at ensuring the center runs smoothly and effectively meets the needs of Nigerian exporters.
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‎During his speech, Ofikulu highlighted the importance of initiatives like the NACCIMA Call Center, emphasizing its role in bridging gaps for exporters, especially those in the non-oil export sector. "By offering exporters the right support, we are unlocking their potential to compete globally. This center is not just a call center; it is a catalyst for success, providing exporters with the resources, knowledge, and access they need to excel," he added.
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‎The partnership between Polaris Bank and NACCIMA also ties into the Bank’s broader mission to support Nigeria’s export sector. Polaris Bank provides a comprehensive range of solutions for exporters, including stock refinancing, working capital support, and advisory services on regulatory processes such as NXP documentation. Through its digital platform, VULTe, the Bank facilitates seamless intra-African trade, enabling faster and more efficient payments via the Pan-African Payment and Settlement System (PAPSS).
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‎"We are excited to be part of this transformative initiative, which empowers Nigerian businesses to scale and compete on the global stage," Ofikulu concluded. "Our focus on innovation and our dedication to supporting SMEs are central to our role in shaping the future of Nigeria’s export sector."
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‎Polaris Bank’s collaboration with NACCIMA reinforces its ongoing commitment to advancing Nigeria’s economic landscape by enhancing export readiness, improving access to finance, and supporting the growth of SMEs. The unveiling of the NACCIMA Call Center is a prime example of the Bank’s continuous dedication to driving positive change within Nigeria’s export ecosystem.


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